Operations objectives at the Penang Mutiara Case Study

Operations objectives at the Penang Mutiara - Case Study Example Operations performance ensures customer satisfaction hence it is easy to retain them. Operations performance in the hotel industry means ensuring proper service delivery to customers. The management has a task of ensuring the staff deals with the customer in a desired way, for example, the staff must have the ability to portray courtesy to the customers (Slack et al. 40). Since the customers may have various questions concerning services or other matters, the staff should possess relevant skills for answering questions from the customer. They should have sufficient hospitality and the hotel management tips to enable them respond suitably to customer’s needs. The hotel management has a responsibility of ensuring best condition of hotel facilities. This means that buildings, furniture and all equipment that support service delivery to customers are in superb condition. Performing best choice of hardware for the hotel is vital because it creates a good impression of the hotel. Ma nagers should choose best designs for the hotel to enhance durability. This is important because the hotel looks fabulous for a long period. Customer satisfaction commences with the right impression followed by the services (Slack et al. 40). The management is responsible for its functions to ensure competitiveness in the hotel industry. Managers perform planning, coordination and controlling of various issues in business. This is important because the hotel looks fabulous for  the long period.