Kindred Spirits Hotel †Case study Essay

Identify and Define the hassleBefore Greta became the owner of the Kindred Spirits Hotel, there had always been a comfortable, family atmosphere, but this was morose upside down by her presence. She was cold and uncommunicative. She would yell at the employees and reprimand them in front of employees and guests. She excessively insisted non working the breakfast shift. This was hard on the staff because major decisions needed to be made at that time and Greta was unavailable. As well, she fired three workers to cut addresss.However, the work needing to be d champion did not decrease, she just expected everyone to do more. This made it difficult to feed guests breakfast, check out guests, and clean the rooms before new guests arrived. Most days, new guests had to have a bun in the oven for their rooms. Sometimes, they left and went to other hotels. Revenues were down 18% over last year at this time and profits had decreased 25%. Greta immediately cancelled either bonuses and c ut buns on the benefits offered to employees. The problem is that Gretas attitude, work ethic & style have tarnished the hotels reputation and operation. As a result, the workers morale has been weakened to an all-time low.Generate and Evaluate Possible SolutionsGreta has to do a self-reflection and adapt to the environment to which the rest of the employees have become accustomed. She call for to treat the staff with look upon and to stop yelling at them. In addition, Greta needs to become more of a team player. She needs to relapse the attitude that she is superior because she is the boss and twitch in and help herself. She needs to be available particularly in the morning, as that is when decisions are made and it is the busiest and most critical part of the day.Greta may also consider hiring back those employees she released, in an effort to get the work done, thus better servicing the guests. This would also improve staff morale. If she were to admit she made a mistake an d were to apologize for her behaviour, she king win back some of the employees respect and improve morale.There is a cost to hiring back the employees, but this additional cost should be offset by an increase in bookings due to improved service. The hotel was profitable when the staff was all employed there working for the previous owner. What needs to be changed is her treatment of the staff. She should hold a meeting with the staff to explain the changes and her actions, outlining that things will be better in the future. You might say, How fast will the benefits reach and will a positive impact be achieved? Most of these alternatives will take effect right away, but in order to increase the taxation and profit we are looking at long-term goals. The staff should support these entire solutions listed above because no matter how you look at it, Greta has to give back to the hotel. All of these alternatives will rekindle the staffs morale, giving them the boost they need to do a h ard days work. The hotel will turn once again.If Greta cant adapt then she should sell the profession to someone who can make the business a more profitable one. She might also consider promoting Greg to manage the hotel and delegate total authority to him, removing herself from the operations. The staff respect Greg and have worked well with him in the past. Greg has had plenty of experience having these priorities before in the last two years the previous owner had left much of the management decisions up to him. This would re-motivate the staff.Choose a solutionIn order to successfully address the problems herself, Greta needs to recognize that she herself is the problem. She also needs to be able to modify her behaviour and attitude. If she cannot do this, a successful implementation is not possible.Problem 2Identify and Define the ProblemThe second problem is lay. The city of Stratford had had complaints from neighbours about this. The hotel only had11 parking spaces and th e overflow parked on the street. The town council was debating cancelling all-night parking on the street. This would have a dramatic impact on the hotel. In two weeks there would be a council meeting and Greg suggested he get wind in Gretas place but she screamed at him saying that she was in charge and how dare he try to undermine her authority. Greg had enough. He threatened to abandon and walked out of the hotel.Generate and Evaluate Possible SolutionsGreta has to resolve her issues with Greg foremost and apologize for making those remarks. Greg is well respected by the staff and has been working in this business for fifteen years, so he should have her respect too. Since Greta couldnt make any progress with the city council and has alienated them with her remarks, she should give Greg a shot and permit him speak, or discuss his ideas beforehand so she can present his views at the meeting. If Greg walks out on her, other employees might follow. It is very important that she d oes not lose Greg, who is a valuable asset to the hotel and her business, else her problems may escalate.Greta could call a meeting with the staff and brainstorm together. 11 spaces are not enough for their guests to park. If they are unrewarded with city council, they could expand their capacity by renting more property, build an underground garage or designate an area for parking. One spot per employee, one spot per guest. If an indoor garage were to be built, additional expenses would be incurred. The hotel might approach the city to help cover these additional costs. To earn money back, a fee should be charged for the use of the garage.Choose a SolutionThe easiest and most economical solution is for city council to grant parking on the street. The opera hat chances for this happening would be if Greg were to present the hotels case at the council meeting. Greta should recommend that Greg attend.If this fails, the hotel should negotiate to pay for additional parking, where the costs are passed on to the hotel guests using the parking facilities.